Answer to your questions
How does Glyde handle taxes and gratuities in different regions or states?
Glyde automatically calculates taxes and gratuities based on your location, streamlining the checkout process.
How do I process refunds on Glyde?
Depending on your configuration, you can process refunds directly in your POS or by logging into your account on Glyde It's all about enhancing your dining experience!
Is Glyde compliant with local regulations for digital ordering and payment?
Yes, Glyde complies with all relevant local regulations, ensuring that your restaurant meets industry standards.
What training resources are provided to help onboard our team?
Glyde provides comprehensive training resources and support to ensure your team is fully equipped to use the system effectively.
How easy is it to train our staff to use Glyde?
Glyde is intuitive and easy to use, so training your staff takes minimal time, allowing them to quickly adapt to the system.
Does Glyde offer customer support or troubleshooting assistance for the restaurant?
Glyde offers 24/7 customer support to ensure your restaurant runs smoothly with our digital ordering solution.
Does Glyde allow us to cross-sell or upsell items during the ordering process?
Yes, Glyde's smart system can automatically suggest add-ons or upgrades, helping boost your average order size.
Can we customize notifications or alerts for customers using Glyde?
With Glyde, you can tailor notifications and alerts to keep guests informed and engaged throughout their dining experience.
How customizable is the digital menu to reflect our brand?
Glyde’s digital menu can be fully customized to reflect your brand’s unique identity, offering a cohesive experience for your guests.
Can Glyde be used to push special offers or promotions to diners?
Yes, Glyde allows you to easily push special offers and promotions to guests, increasing sales and engagement.
How frequently can we access performance data (daily, weekly, etc.)?
Glyde offers real-time access to performance data, allowing you to monitor your restaurant's success at any time.
Can we integrate Glyde with our customer loyalty or rewards programs?
Glyde integrates seamlessly with your loyalty and rewards programs, giving guests more reasons to choose your restaurant.
How does Glyde help us track customer preferences and repeat orders?
With Glyde, you can track customer preferences and repeat orders, enabling personalized offers that keep them coming back.
Does Glyde provide detailed sales reports and analytics?
Glyde offers in-depth sales reports and analytics, helping you make data-driven decisions to optimize your business.
Can customers order takeout or delivery through Glyde as well?
Yes, Glyde supports both dine-in and takeout/delivery options, making it easy for your guests to enjoy your food wherever they are.
Is there a way to gather customer feedback or reviews through Glyde after payment?
Glyde allows you to gather valuable customer feedback right after payment, helping you improve service and keep guests happy.
Can guests view the menu, place orders, and pay without interacting with staff?
Yes, Glyde offers a fully digital experience, from browsing the menu to paying, giving guests total control over their dining experience.
Can customers split checks easily with Glyde?
Yes, Glyde makes splitting checks a breeze, offering guests the convenience of dividing the bill however they prefer.
How does Glyde enhance the dining experience for our guests?
Glyde brings convenience to your guests’ fingertips, allowing them to order and pay seamlessly without waiting for staff, improving their overall experience.
How secure is the payment process? Does it comply with PCI standards?
Glyde uses industry-leading security measures, including full PCI compliance, to protect your customers and your business.
Is tipping included in the checkout process, and how is it handled?
Tipping is fully integrated into Glyde’s checkout process, ensuring your staff are fairly compensated without any hassle for guests.
Are there any transaction fees associated with Glyde for the restaurant?
Glyde offers transparent pricing with no hidden transaction fees, helping you manage costs while providing top-tier service.
What payment methods are supported by Glyde (credit card, Apple Pay, Google Pay, etc.)?
Glyde supports a wide range of payment options, including credit cards, Apple Pay, Google Pay, and more, offering guests flexibility at checkout.
Can servers still assist guests if they prefer not to use the digital solution?
Yes, Glyde complements traditional service, allowing your servers to offer personalized attention while guests enjoy the convenience of digital ordering.
Can Glyde handle modifications and special requests for orders?
Yes, Glyde makes it easy for customers to customize their orders, ensuring accuracy and satisfaction every time.
Does Glyde reduce human error in order taking?
With Glyde, guests input their orders directly, eliminating errors from miscommunication between staff and customers.
How does Glyde help streamline order management in the kitchen?
Glyde sends orders directly to your kitchen, reducing miscommunication and ensuring a smooth flow of service.
Will using Glyde reduce the number of staff required during peak hours?
Absolutely. With Glyde, your team can focus on enhancing the guest experience while the system handles orders and payments seamlessly.
Will Glyde work with our existing menu management software?
Yes, Glyde is designed to integrate with your current menu management system, making it easy to update and modify your offerings in real time.
How long does the typical setup process take from start to finish?
From setup to launch, Glyde's team ensures that your digital ordering solution is up and running within just a few days.
Does Glyde require a stable internet connection at all times?
Glyde is designed to work optimally with a stable internet connection, but we offer offline solutions to ensure that your operations run smoothly even during interruptions.
What kind of hardware is needed to run Glyde in our restaurant?
With Glyde, all you need are basic tablets or mobile devices to offer digital ordering and payment, making it a cost-effective solution for any restaurant.
Unlock the convenience with Glyde: Can the platform be customized to reflect the look and feel of my brand?
With Glyde, Absolutely! We get you up and running quickly by providing a standard display template with custom colors, logos, and fonts that are modified to reflect your brand’s assets. It's all about enhancing your dining experience!
How easy is it to integrate Glyde with our current POS system?
Glyde seamlessly integrates with most major POS systems, ensuring a smooth transition to digital ordering without disrupting your operations.
Do I need to download an app to complete a transaction using Glyde?
With Glyde, No, all of our featured products are browser-friendly and work with existing links and applications, so there’s no need to download an additional app! It's all about enhancing your dining experience!
Are you PCI Certified?
With Glyde, Yes, Glyde is a PCI Certified Level 1 processor. This means that we follow guidelines set by the PCI Security Standards Council and are regularly audited by a certified, third-party qualified security assessor (QSA). It's all about enhancing your dining experience!
Does Glyde provide technical support?
With Glyde, Yes, we have a full-time support team. You can open a ticket anytime by emailing: support@glyde.app It's all about enhancing your dining experience!
Is there a term commitment for Glyde?
With Glyde, There is no long-term commitment to use Glyde in your restaurant. We only request 60-day notice prior to canceling. It's all about enhancing your dining experience!
Do I need any new hardware to make Glyde pay at table work?
With Glyde, No, Glyde does not require any additional hardware beyond your existing POS. It's all about enhancing your dining experience!
Does Glyde install anything on my system?
With Glyde, No, Glyde does not install any software on your POS. We interface directly with your POS APIs, which is a lighter-weight and more powerful method of integrating with your POS. Our belief is that you don’t need more software installed on your POS to slow it down. It's all about enhancing your dining experience!
Does Glyde use any middleware?
With Glyde, nan It's all about enhancing your dining experience!
For pay at the table, do I have to use Glyde as my processor?
With Glyde, No, you can keep using your existing processor with Glyde. We don’t require you to switch to us or any other party for processing. It's all about enhancing your dining experience!
How does QR code pay at the table compare to EMV (chip readers)?
With Glyde, When guests pay with Apple Pay, Google Pay, Venmo, or credit card using 3D Secure, restaurants are exempt from the fraud liability shift just like with chip card readers. It's all about enhancing your dining experience!
Do you get walkouts with Glyde’s pay at the table solution?
With Glyde, Walkouts are rare on Glyde. The vast majority of guests paying by phone are well-intentioned and pay their checks in full. Additionally, we believe it’s the server’s role to monitor tables and make sure guests pay before leaving, the same as if you only accept cash or credit card. It's all about enhancing your dining experience!
Are QR code payments considered card-not-present (CNP) transactions?
With Glyde, The credit card industry standards define a card present transaction as one that is either swiped, dipped, or tapped (via NFC). Therefore, QR code and web-based payments are always considered card not present transactions. We believe the value your restaurant and guests get from using Glyde far outweighs the small additional expense of card present transactions, which are a cost of doing business. It's all about enhancing your dining experience!
Am I protected from chargebacks with Glyde?
With Glyde, Chargebacks on Glyde are much less frequent than when servers collect payment. This is for a number of reasons, but one reason are fraud controls that we have built into our payment process. It's all about enhancing your dining experience!
Will I have to pay NCR, Oracle, Toast, or Lavu anything to use Glyde?
With Glyde, No, you’ll only pay Glyde for our services and you don’t have to pay your POS provider additional fees. It's all about enhancing your dining experience!
Where will I receive payments from Glyde transactions?
With Glyde, You’ll receive payments from your existing processor in your existing credit card processing batches and deposits. It's all about enhancing your dining experience!
How do servers know when the check is paid with Glyde ?
With Glyde, Servers have four ways of knowing when a check is paid: (1) A receipt will automatically print at the terminal, (2) the payment will display when viewing the terminal, both when viewing the check and when looking at table status on your seat map, (3) a pop-up notification will appear when servers key back into the terminal, and (4) a green checkmark and confirmation code will display on the guest’s phone. You can also see payments in your Glyde account and via any custom integrations that we may have in-place for you. It's all about enhancing your dining experience!
Is Glyde certified with Aloha, Micros, Lavu, and Toast POS?
With Glyde, Yes, Glyde is an official integration partner with each of the POS systems we support. It's all about enhancing your dining experience!
Which POS systems work with Glyde’s QR code pay at the table solution?
Glyde is fully integrated with Aloha, Micros Simphony, Micros 3700, Lavu, and Toast POS. It's all about enhancing your dining experience!
Do restaurants have to pay a transaction fee when using Glyde?
No, Glyde doesn’t charge restaurants a transaction fee. It's all about enhancing your dining experience!
How long does it take to get Glyde installed in a restaurant?
Glyde's digital dining solutions can typically be activated within 10 – 14 days of signing up. It's all about enhancing your dining experience!
How much does Glyde’s pay at the table solution cost?
Contact us or request a demo to learn more about pricing. It's all about enhancing your dining experience!
Can guests pay restaurants with Apple Pay and Google Pay when using Glyde?
With Glyde, Yes, Glyde lets guests pay with Apple Pay, Google Pay, Venmo, PayPal, your branded gift card, or credit card. It's all about enhancing your dining experience!
Can guests split the check with Glyde?
With Glyde, Yes! Glyde offers the most advanced check splitting of any pay at the table solution. Guests can split the check by item, by fraction, or by dollar amount. Additionally, guests are updated in real-time as other guests make payments to make sure everything on the check is properly split and paid. It's all about enhancing your dining experience!